Monday, June 27, 2011

Bad Moods Are Like Secondhand Smoke


I am not an overly moody person most of the time, although I admit I do have my moments. Lately it seems I'm surrounded by moody people, however: people with lots of ups and downs, people who are easily angered by the unavoidable black flies in the chardonnay of life (with a shout out to Alanis), people who are never satisfied, cynics and pessimists of all stripes, people who take work too seriously or not seriously enough. Stop. Wait! This is becoming a moody list of Things That Really Piss Me Off and that is not the topic of this blog.

The topic of this blog is the impact of one person's bad mood on those in the vicinity. Especially those very black moods that twist and curl their sinuous ways around our heads before we have time to move away. Like secondhand smoke, they are inflicted by one thoughtless, oblivious person on others, sometimes many others, in no time at all. The impact of a dark mood on others is hard to undo, even more so if the moody person holds great power either through love or authority.

Knowing all this, I try to be mindful of my own attitudes and moods (especially the darkest ones) and stifle myself where appropriate. Perhaps there should be a special glassed-in area set aside where people with bad moods can go to unleash their secondhand miseries on each other after which they could return to civilized society with only the faint odor of bleakness lingering on their persons like a cheap perfume.

Life is a shipwreck but we must not forget to sing in the lifeboats. - Voltaire. 

Saturday, June 25, 2011

Kaizen


Lately I've been mindful of Kaizen, the Japanese concept of continual, incremental improvement. The first step with Kaizen both at work and at home is awareness: clearly seeing the possibilities for improvement.

Since improvement is incremental with small measured experiments to check progress, the concept of Kaizen can overcome that sinking feeling that "this mess is way too big to tackle." It does require a degree of trust, optimism, and faith in oneself and other people, however, since very often an improvement can't be made without some agreement and cooperation from the larger group. Open, frequent communication is essential to Kaizen.

I had a conversation with a colleague who was new to one of our teams at work yesterday. I was (from my perspective, of course) attempting to communicate the benefits of working well across teams, explaining the history behind why this federated group of teams had joined together for common goals, how important it was to maintain respect and collaboration across these teams. "I want you to be successful on this team," I said at one point as I was trying to convince her to be more mindful of how her actions were impacting the group as a whole. "I'm already successful," she snapped back. Just one time in my life I would like to feel that kind of certitude, but I don't think it would help me for the long haul. To understand why, keep reading.

How can you be successful without considering the team as a whole? Kaizen assumes that the group works together to identify ways to improve quality and efficiency, and then incrementally implements these steps, testing progress at each step. It doesn't work well for those who don't want to acknowledge mutual dependencies.

I was heartened the other day during a team retrospective meeting to hear a respected and brilliant software architect comment that very early team communication about how a task will be accomplished can help guide it the right way from the beginning and can therefore reduce waste of time and resource. But this takes time up front, and some patience, and the natural urge to proactively communicate. Not everybody is born able to do this. It has to be encouraged and developed.

My dentist (of all people) has a saying his staff quotes during lectures about proper dental hygiene: "The trouble with communication is that people think it's happened."

True everywhere in life. If you think you know what's going on already, and if you're absolutely positive you're on the right track, you don't bother to ask, and you jump straight to a solution that may have little to do with addressing the root cause of a problem. I've done this so many times I've lost count. But at least I'm mindful of the trap.

My Kaizen thought for the day: ask five whys to understand a difficult problem, and always question what you think you already know.


- Posted using BlogPress from my iPad

Sunday, June 5, 2011

Of Mice and B-bikes

I steel all my courage. At the bottom of the path through the CU campus and across the creek is the B-bicycle station which I have carefully cased previously, its red bikes on display. Ive already walked a couple of miles to get this far, and today I intend to check out a bike for a short spin. I follow the instructions to insert my credit card.


On my first try, with only 30 seconds of insistent beeping allotted to pull a bike from the rack, I get confused and press the silver button which is only to be pressed if you have a special B card which I of course don't have. Three beeps tell me the bike has been "successfully returned," still locked tightly into the rack, not my intention at all. But since I have 24 hours of usage for my $5, all I have to do is swipe my credit card again and this time I hastily yank the bike out of the nearest slot. I now have the B-bike in hand and, happily, no onlookers have seen me fumbling.

A small sign on the bike says "B-cycles will self destruct when ridden on commercial sidewalks and pedestrian malls."


I imagine what this self-destruction might involve: whooping alarums? A poof of smoke and perhaps for drama a small lick of flame? A mechanical recording that warns "this bike destructs in 30 seconds" or perhaps simply "I can't do that, Lynn?"

My plan is very simple, anyway. I will ride the bike strictly on the bike path from here to the next station, just past Broadway--about 7 blocks. But this does take courage on my part, because I've always been nervous on bikes: a wobbling, unassertive rider too shy to call out "on your left" when I pass a pedestrian. And I am also doing the unconscionable (given my frequent exhortations to my children); for this short experiment I am Biking Without a Helmet.

I keep my backpack on my back rather than using the basket, hoping it will be more stable. I try to remember the last time I was on a bike. I take a breath and careen off down the path, which is not flat of course since each bike path underpass involves a small dip down and back up again. Despite my ability to walk relatively long distances, I'm out of shape bike wise and actually have to suppress my humiliation and briefly walk the bike back up from the underpass at 17th.

It is an unstable but quick ride, and the sharp pain in my right hip from my walk that had caused some limping a bit prior to arrival at the bike station has magically disappeared, perhaps because the hip got a rest as I sat on the bike using muscles and joints in different ways.

But my relief is palpable at being able to get off the bike again, push it back into an empty slot in the rack behind the Municipal Building, and observe the reassuring triple beep and green light indicating that it has been successfully returned without self destruction of either me or bike.

For my $5 I can do that again and again anytime in the next 24 hours free, as long as my rides are under an hour. And rest assured, if I try it again today, it will be another short ride. I love the concept though, encouraging alternative forms of transportation with these $1000 smart bikes that are tracked by GPS and are suddenly so readily available along our Boulder Creek Bike Path. I hope they end up being successful. Biking as an alternative does seem to make sense for me and my hips, so maybe I'll continue to take baby steps like the one today.