Saturday, November 12, 2011

The Old Bag Allegory


A domestic conversation with M recently had clear parallels with what I’ve observed at work. At the time, I was performing the mildly onerous daily task of sifting the poop out of the kitty litter box with my trusty slotted scoop and dumping it into one of the used plastic bags we save for this kind of thing. A particularly battered bag had been prominently placed next to the litter box so I went ahead and used it. M said, “From now on, be sure to use the old bags I put by the litter box.”

“Okay,” I said. “But how do you define old bags?”

“What do you mean?”

“Well, we have a drawer full of plastic bags and to me they’re all used and therefore old bags. But I’m sensing you have a more specific definition of the preferred oldness of the bags to be used for kitty poop and I’m just trying to understand your logic.”

“You don’t need to understand my logic. Just use the bags I set out for you by the litter box.”

“But I do want to understand the logic.”

“Why? Why do you need to understand the logic of which bags are the old bags?” he said with some annoyance.

This is where I started to see the work parallels. I smiled.

“Because, one day when I’m ready to scoop the poop and you are not around, alas and alack there will not be a bag set out for me to use, and I may have to Think for Myself and select a bag from the old bag drawer. Wanting to do the best possible job of following your old bag orders under this challenging circumstance it will help me greatly to know how I can tell which of the old bags are suitably old enough to be graced with cat poop,” I explained.

“Ah—well, a bag that has merely been used to convey vegetables from the grocery store to our house is not sufficiently old. A bag that has been subsequently reused after initial arrival at our house—that is a truly old bag,” he said. We were both laughing by then.

“Aha,” I said. “Now I know.”

And so it goes at work. If you want people to do work that meets your expectations then you had best give them the supporting logic as well, and you’ll get more consistently positive results, even when you aren’t around. They might even help you come up with some better logic; you never know.

“I assume that since you never reuse the green bags the newspapers come in that they can immediately be classified as old bags suitable for kitty poop; would this be a correct assumption?” I asked.

“Why yes,” he replied.

And there you have it.

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